This page explains how Balaji Creation handles cancellation, refund, and order issue requests. Eligibility depends on the product, order status, payment status, and the facts of the issue reported.
You may request cancellation before the order is packed, customised, stitched, or handed to the courier. If an additional shipping charge is communicated after review and you do not accept it, you may request cancellation before dispatch. Once processing or dispatch has started, cancellation may not be possible.
Contact us for damaged items, wrong items, missing items, duplicate payments, payment/order mismatch, or other order issues. We may ask for photos, packaging details, payment reference, and the order number to verify the request.
Customised, altered, used, washed, damaged-after-delivery, or hygiene-sensitive products may not be eligible unless required by applicable law or confirmed by Balaji Creation after review.
If your UPI/payment was deducted but the order was not confirmed, contact us with the UTR or transaction reference. We will verify the payment status and help resolve the issue through confirmation, refund, or further instructions as applicable.
We aim to acknowledge refund, cancellation, and order-issue requests within 48 business hours. Approved refunds are initiated after verification through an appropriate payment method; bank/UPI settlement time may vary by provider.
For refund, cancellation, or payment issues, use the support details published on the Contact page.